The Service Science Competence Center frequently offers lectures, workshops and project seminars for Bachelor and Master students in Information Systems.
Teaching
Smart Service Project Seminar, Winter Term 2018/2019
Service Science Lecture and Seminar, Summer Term 2016
In the summer term of 2016, the elective module on Service Engineering and Service Management is hosted to provide Bachelor students with knowledge and skills with regards to current challenges in developing and managing service business models. In a lecture series, various topics related to service development, service modelling, service management, service engineering, peer-to-peer sharing and collaborative consumption services, the Sharing Economy, service business process management, service marketing, and service performance management are covered. In a subsequent seminar, the students will work on a scientific study in the area of the Sharing Economy and E-Mobility. The elective module is, therefore, closely related to current research activities of the Service Science Competence Center focusing on electric mobility. Current projects in this area comprise CrowdStrom and EOL-IS. In addition, the students will develop skills in scientific writing, as well as in presenting their results to a group of peers and faculty.
Seminar on Cyber-Physical Systems, Summer Term 2015
During the summer semester 2015 the seminar "Cyber-Physical Systems" has the focus "The Future of Smart BPM", whereby among others the usage of smart devices and services in business processes and business process management are examined. This offers interesting links to the project "EOL-IS". Thus students investigate the use cases of various technologies like "Near Field Communication" or "QR-Codes" for the identification of used traction batteries at the recycling service provider. Regarding the project "CrowdStrom" the students investigate innovative smart devices, that could be used in business process modelling in the future as well as the consequent requirements and challenges.
Service Science Lecture and Seminar, Summer Term 2015
The elective module of the bachelor degree "Service Engineering and Service Management" consists of the lecture "Service Engineering and Service Management" and the Seminar "IT-based Services for Electromobility" this summer semester 2015. The lecture deals with the manifold aspects of service research eg. the design of IT-Artifacts for service management or the modelling, configuration and marketing of hybdrid service bundles. Additionally the in the service research applied methods like the Layer-Method or the Data Envelopment Analysis will be introduced. In the seminar part of the event the students deal with a broad choice of topics from IT-based services for electromobility, in specific for the research projects "Crowd Strom" and "EOL-IS". Topics in the scope of the project "EOL-IS" are among others: user specific reporting regarding the continued usage of traction batteries, product configuration systems and recommendation systems. In the scope of "Crowd Strom" the work focuses around the simulation of Smart-Grids and mobility.
Seminar on Cyber-Physical Systems, Summer Term 2014
In the summer term of 2014, the seminar on "Cyber-Physical Systems" was conducted with a focus on "Big Data for Smart Mobility Services”. The seminar was, therefore, integrated with our current research projects EOL-IS and CrowdStrom, both of which are focused on designing and implementing Smart Services for Electric Mobility. In the seminar, seven Master students in Münster worked on different topics in the areas of Green Mobility, Authentication and Security in CPS, Real-time Information Processing, Data Mining and High-Performance Computing for Smart Services. The seminar was organized as a comprehensive set of workshops, in each of which intermediate results were presented to and discussed with the audience. Against the backdrop of the further rise of networked systems, we plan to continue the tradition of an CPS seminar in the following summer semester 2015.
Service Science Lecture and Seminar, Summer Term 2014
In the summer term of 2014, the elective module on Service Engineering and Service Management is hosted to provide students with knowledge and skills with regards to current challenges in the service economy. In a lecture series, various topics related to service modeling, service management, service engineering, service business process management, service marketing, and service performance management are covered. In a subsequent seminar, the students will work on a scientific study in the area of electric mobility. The elective module is, therefore, closely related to current research activities of the Service Science Competence Center focusing on electric mobility. Current projects in this area comprise CrowdStrom and EOL-IS. In addition, the students will develop skills in scientific writing, as well as in presenting their results to a group of peers and faculty.
Seminar on Cyber-Physical Systems, Winter Term 2013/2014
In the winter term of 2013/2014, the seminar on "Cyber-Physical Systems" was conducted with a focus on "Vehicle-to-Grid Integration". In the seminar, nine Master students in Münster worked on business models, communication protocols, and literature reviews in this area. The seminar was organized as a comprehensive set of workshops, in each of which intermediate results were presented to and discussed with the audience.
Service Science Lecture and Seminar, Summer Term 2013
In the summer term of 2013, the elective module "IT-based Services for Electric Mobility" introduced students to the basic concepts of electric mobility and service research. The students explored the new and ambitious research field, including political activities with considering technical, economical and socioeconomic facets. The module focuses on IT-based decision support to reuse traction batteries from electric vehicles, as well as on crowd-sourcing of charging stations.
Seminar on Cyber-Physical Systems, Summer Term 2013
Cyber-physical systems allow the coupling and coordination of computing power and mechanical elements via a communication infrastructure, e.g. the Internet. Connecting sensors and actuators to digital systems enables entirely new real-time functions for the integration of information, data, and capabilities. Connecting sensors and actuators to digital systems enables entirely new real-time functions for the integration of information, data, and management capabilities. The seminar "Cyber-Physical Systems" focused embedded systems to supervise and manage physical procedures by sensors and actuators in machines and industrial plants with digital internet services. The focus of the seminar in 2013 was the "Smart Factory", a scenario that is often referred to as the fourth industrial revolution ("Industrie 4.0") in Germany. In the seminar, 16 students explored the allure of this technology for enabling innovative and efficient manufacturing scenarios.
Service Science Lecture and Seminar, Summer Term 2012
The elective module on "Service Engineering and Service Management" was carried out with a focus on service performance management in the facility management sector. In particular, a productivity benchmarking project was carried out on cleaning and periodic maintenance services at RWE Facility Services. A team of students developed a productivity calculus for estimating the efficiency of these services and presented in to our corporate partners.