Record of Publications

Complete bibliography of ERCIS publications related to service science since 2006:

  • 2019

    Article in Journal

    • Betzing, J. H., Tietz, M., vom Brocke, J., & Becker, J. (2019). The impact of transparency on mobile privacy decision making. Electronic Markets2019(In press)
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    • Beverungen, D., Müller, O., Matzner, M., Mendling, J., vom Brocke, J. (2019). Conceptualizing Smart Service Systems. Electronic Markets, 29(1), pp. 7–18.
    • Bräuer, S.; Plenter, F.; Klör, B.; Monhof, M.; Beverungen, D.; Becker, J. (2019): Transactions for Trading Used Electric Vehicle Batteries – Theoretical Underpinning and Information Systems Design Principles. Business Research 2019.
    • Janiesch C., Matzner M.: BAMN: a modeling method for business activity monitoring systems. In: Journal of Decision Systems (2019), S. 1-39.

    Conference Proceedings

    • Betzing, J. H., Bartelheimer, C., Niemann, M., Berendes, C. I., & Beverungen, D. (2019). Quantifying the Impact of Geospatial Recommendations: A Field Experiment in High Street Retail. In Proceedings of the 27th European Conference on Information Systems, Stockholm-Uppsala, Schweden.
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    • Betzing, J. H., Niemann, M., Barann, B., Hoffmeister, B., & Becker, J. (2019). Mirroring E-service for Brick and Mortar Retail: An Assessment and Survey. In Proceedings of the 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), Siegen, Deutschland, 557–571.
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    • Betzing, J. H., Niemann, M., & Berendes, C. I. (2019). Privacy-friendly User Location Tracking with Smart Devices: The BeaT Prototype. In Proceedings of the 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), Siegen, Deutschland, 1967–1971.
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    • Dunzer S., Stierle M., Matzner M., Baier S.: Conformance checking: A state-of-the-art literature review. S-BPM ONE 2019 (Seville, Spain, 26. Juni 2019 - 28. Juni 2019) In: Proceedings of the 11th International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2019 
    • Nakladal J., Geyer-Klingeberg J., Stierle M., Matzner M.: From Technical Product Training to Sustainable Education for Students — A Strategic Alliance Approach to Applied MOOCs. EMOOCs 2019 (Naples, 20. Mai 2019 - 22. Mai 2019). In: Proceedings of Work in Progress Papers of the Research, Experience and Business Tracks at EMOOCs 2019
    • Weinzierl S., Revoredo K., Matzner M.: Predictive Business Process Monitoring With Context Information From Documents. European Conference on Information Systems (Stockholm, 8. Juni 2019 - 14. Juni 2019) In: Proceedings of the 27th European Conference on Information Systems
    • Wolf, V. (2019). Ambidexterity in Service Innovation Research: A Systematic Literature Review. In: Proceedings of the 14th International Conference on Wirtschaftsinformatik, Siegen, Germany
    • Wolf, V.; Beverungen, D. (2019). Conceptualizing the Impact of Workarounds — An Organizational Routines’ Perspective. In: Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm-Uppsala, Sweden
    • Wolf, V.; Bartelheimer, C.; Beverungen, D. (2019). Digitalization of Work Systems — An Organizational Routines’ Perspective. In: Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52), Maui, Hawaii
    • Wulfert, T., Betzing, J. H., & Becker, J. (2019). Eliciting Customer Preferences for Shopping Companion Apps: A Service Quality Approach. In Proceedings of the 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), Siegen, Deutschland, 1220–1234.
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    Chapter in Book

    • Becker, J., Betzing, J. H., von Hoffen, M., & Niemann, M. (2019). A Tale of Two Cities: How High Streets Can Prevail in the Digital Age. In Riemer, K., Schellhammer, S., & Meinert, M. (Eds.), Collaboration in the Digital Age — How Technology Enables Individuals, Teams and Businesses (pp. 291–307). Berlin, Heidelberg: Springer.
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    • Betzing, J. H., Beverungen, D., & Becker, J. (2019). Gestaltungsprinzipien für mobile, kontextbezogene Dienste zur Ko-Kreation digitaler Einkaufserlebnisse im Einzelhandel. In Robra-Bissantz, S., & Lattemann, C. (Eds.), Digital Customer Experience (pp. 123–138). Edition HMD. Wiesbaden: Springer Vieweg.
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    • Betzing, J. H., Beverungen, D., Becker, J., Matzner, M., Schmitz, G., Bartelheimer, C., Berendes, I., Braun, M., Gadeib, A., von Hoffen, M., & Schallenberg, C. (2019). Interaktive, digitale Einkaufserlebnisse in Innenstädten. In Robra-Bissantz, S., & Lattemann, C. (Eds.), Digital Customer Experience (pp. 109–121). Edition HMD. Wiesbaden: Springer Vieweg.
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    • Beverungen, D.; Hindersmann, C.; Menne, S.; Nowak, S.; Obeidi, S. und Plenter, F. (2019): Forschungsausblick zur Umwidmung und Weiterverwendung von Traktionsbatterien. Wiesbaden, Springer, S. 335 - 350
    • Beverungen, D.; Menne. S.; Nowak, S.; Obeidi, S.; Plenter, F. und Hindersmann, C. (2919): Einführung in die Umwidmung und Weiterverwendung von Traktionsbatterien. Wiesbaden, Springer, S. 1 - 20
    • Beverungen D., Matzner M., Pöppelbuß J.: Structure, Structure, Structure? Designing and Managing Smart Service Systems as Socio-Technical Structures.  In: Bergener K, Räckers M, Stein A (Hrsg.): The Art of Structuring - Bridging the Gap Between Information Systems Research and Practice, Cham: Springer International Publishing, 2019, S. 361--372
  • 2018

    Article in Journal

    • Beverungen, D., Lüttenberg, H., Wolf, V. (2018). Recombinant Service Systems Engineering. Business & Information Systems Engineering, 60(5), pp. 377-391
    • Chasin, F., von Hoffen, M., Cramer, M., & Matzner, M. (2018). Peer-to-peer Sharing and Collaborative Consumption Platforms: A Taxonomy and a Reproducible Analysis. Information Systems and e-Business Management16(2), 293–325.
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    • Chasin, F., von Hoffen, M., Hoffmeister, B., & Becker, J. (2018). Reasons for Failures of Sharing Economy Businesses. MIS Quarterly Executive2018(17:3), 185–199.
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    • Matzner M., Büttgen M., Demirkan H., Spohrer J., Alter S., Fritzsche A., Ng I., Jonas J., Martinez V., Möslein K., Neely A.: Digital Transformation in Service Management. In: Journal of Service Management Research 2 (2018), S. 3-21
    • Plenter, F., Chasin, F., von Hoffen, M., Betzing, J. H., Matzner, M., & Becker, J. (2018). Assessment of peer-provider potentials to share private electric vehicle charging stations. Transportation Research Part D: Transport and Environment64(October 2018), 178–191.
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    • von Hoffen, M., Hagge, M., Betzing, J. H., & Chasin, F. (2018). Leveraging social media to gain insights into service delivery: a study on Airbnb. Information Systems and e-Business Management16(2), 247–269.
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    Conference Proceedings

    • Bartelheimer, C., Betzing, J. H., Berendes, I., & Beverungen, D. (2018). Designing Multi-sided Community Platforms for Local High Street Retail. In Proceedings of the 26th European Conference on Information Systems, Portsmouth, UK.
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    • Berendes, C. I., Bartelheimer, C., Betzing, J. H., & Beverungen, D. (2018). Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language. In Proceedings of the 39th International Conference on Information Systems, San Francisco, CA, USA.
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    • Betzing, J. H. (2018). Beacon-based Customer Tracking across the High Street: Perspectives for Location-based Smart Services in Retail. In Proceedings of the 24th Americas Conference on Information Systems, New Orleans, LA, US.
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    • Betzing, J. H., Beverungen, D., & Becker, J. (2018). Design Principles for Co-Creating Digital Customer Experience in High Street Retail. In Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2018), Lüneburg, Deutschland, 2083–2094.
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    • Betzing, J. H., Hoang, A.-Q. M., & Becker, J. (2018). In-store Technologies in the Retail Servicescape. In Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2018), Lüneburg, Deutschland, 1671–1682.
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    • Brunk J., Revoredo K., Stierle M., Matzner M., Delfmann P., Becker J.: Prediction of business process instances with dynamic Bayesian networks. 8th International Symposium on Data-Driven Process Discovery and Analysis, SIMPDA 2018 (Sevilla). In: Paolo Ceravolo and López M. Teresa Gómez and Keulen Maurice Van (Hrsg.): Proceedings of the 8th International Symposium on Data-driven Process Discovery and Analysis (SIMPDA 2018)
    • Heidekrüger, R., Heuchert, M., Clever, N., & Becker, J. (2018). Towards an Omni-Channel Framework for SME Sales and Service in the B2B Telecommunications Industry. In Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2018), Lüneburg, 386–397.
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    • Lüttenberg, H.; Bartelheimer, C.; Beverungen, D. (2018). Designing Predictive Maintenance for Agricultural Machines. In: Proceedings of the 26th European Conference on Information Systems (ECIS 2018), Portsmouth, UK
    • Matzner, M., Plenter, F., Chasin, F., Betzing, J. H., & von Hoffen, M. (2018). New Service Development Through Action Design Research in Joint Research Projects. In Proceedings of the 26th European Conference on Information Systems, Portsmouth, UK.
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    • Monhof, M. (2018). Concepts of Product-Service Configurators for Repurposing used Electric Vehicle Batteries. In Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2018), Lüneburg, Deutschland.
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    Chapter in Book

    • Beverungen, D.; Wolf, V.; Bartelheimer, C. (2018). Digitale Transformation von Dienstleistungssystemen. In: Bruhn, M.; Hadwich, K. (Hrsg.): Service Business Development – Methoden, Erlösmodelle, Marketinginstrumente. Springer Gabler, Wiesbaden, S. 395–423
    • Chasin, F. (2018). The Role of Governments in Peer-to-Peer Sharing and Collaborative Consumption. In Albinsson, P., & Perera, Y. (Eds.), The Rise of the Sharing Economy: Exploring the Challenges and Opportunities of Collaborative Consumption (pp. 1–20). ABC-CLIO.
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    • Cereja J., Santoro F., Gorbacheva E., Matzner M.: Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil. In: Brocke J., Mendling J. (Hrsg.): Business Process Management Cases, Springer, Cham, 2018, S. pp 205-233 (Management for Professionals Book Series)
    • Kundisch, D., Beverungen, D. (2018). Als Wirtschaftsinformatiker die digitale Transformation in Organisationen gestalten, erscheint in: Perspektiven für Informatiker 2019, e-fellows.net, S. 22 - 26
    • Lüttenberg, H.; Wolf, V.; Beverungen, D. (2018): Service (Systems) Engineering für die Produktion. In: Meyer, K.; Klingner, S.; Zinke, C. (Hrsg.): Service Engineering: Von Dienstleistungen zu digitalen Service-Systemen. Springer Vieweg, Wiesbaden: Springer Gabler, S. 31–49
    • Matzner, M., Plenter, F., Betzing, J. H., Chasin, F., von Hoffen, M., Löchte, M., Pütz, S., & Becker, J. (2018). CrowdStrom — Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging. In vom Brocke, J., & Mendling, J. (Eds.), Business Process Management Cases. Digital Innovation and Business Transformation in Practice (1st ed., pp. 337–359). Management for Professionals. Springer International Publishing.
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  • 2017

    Article in Journal

    • Betzing, J. H., Beverungen, D., Becker, J., Matzner, M., Schmitz, G., Bartelheimer, C., Berendes, I., Braun, M., Gadeib, A., von Hoffen, M., & Schallenberg, C. (2017). Interaktive, digitale Einkaufserlebnisse in Innenstädten. HMD Praxis der Wirtschaftsinformatik54(5), 659–671.
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    • Beverungen, D., Bräuer, S., Plenter, F., Klör, B., & Monhof, M. (2017). Ensembles of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study. Computer Science — Research and Development32(1-2), 195–209.
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    • Klör, B., Monhof, M., Beverungen, D., & Bräuer, S. (2017). Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries. European Journal of Information Systems (EJIS)Special Issue on Exemplars and Criteria for Applicable Design Science Research, 1–19.
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    Conference Proceedings

    • Betzing, J. H., von Hoffen, M., Plenter, F., Chasin, F., Matzner, M., & Becker, J. (2017). One Plug at a Time — Designing a Peer-to-Peer Sharing Service for Charging Electric Vehicles. In Proceedings of the 13. Internationale Tagung Wirtschaftsinformatik (WI2017), St. Gallen, Schweiz, 1275–1278.
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    • Carnein, M., Heuchert, M., Homann, L., Trautmann, H., Vossen, G., Becker, J., & Kraume, K. (2017). Towards Efficient and Informative Omni-Channel Customer Relationship Management. In de Cesare, S., & Ulrich, F. (Eds.), Proceedings of the 36th International Conference on Conceptual Modeling (ER'17) (pp. 69–78). Lecture Notes in Computer Science: Vol. 10651. Springer International Publishing.
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    • Hagge, M., von Hoffen, M., Betzing, J. H., & Becker, J. (2017). Design and Implementation of a Toolkit for the Aspect-based Sentiment Analysis of Tweets. In Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017), Thessaloniki, Griechenland, 379–387.
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    • Klör, B., Monhof, M., Beverungen, D., & Bräuer, S. (2017). Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype. In Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017), Thessaloniki, Greece, 13–22.
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    • Löbbers, J., von Hoffen, M., & Becker, J. (2017). Business Development in the Sharing Economy: A Business Model Generation Framework. In Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017), Thessaloniki, Griechenland, 237–246.
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    • Plenter, F. (2017). Eliciting Value Propositions and Services — in the Market for Electric Vehicle Charging. In Proceedings of the 19th IEEE Conference on Business Informatics, Thessaloniki, Greece, 186–195.
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    • Plenter, F. (2017). Sharing Economy or Skimming Economy? A Review on the Sharing Economy's Impact. In Proceedings of the Twenty-third Americas Conference on Information Systems, Boston, MA.
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    • Plenter, F., Fielt, E., von Hoffen, M., Chasin, F., & Rosemann, M. (2017). Repainting the Business Model Canvas for Peer-to-Peer Sharing and Collaborative Consumption. In Proceedings of the Twenty-Fifth European Conference on Information Systems (ECIS 2017), Guimares, Portugal.
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    • von Hoffen, M. (2017). The Sharing Economy Meets the Semantic Web: An Ontology for the Matchmaking of Peers. In Proceedings of the 11th International Conference on Semantic Computing (ICSC 2017), San Diego, USA, 212–219.
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    • von Hoffen, M., Chasin, F., Matzner, M., Plenter, F., & Betzing, J. H. (2017). Testing Technical Feasibility in CPS Development Projects. In Proceedings of the 13. Internationale Tagung Wirtschaftsinformatik (WI2017), St. Gallen, Schweiz, 589–603.
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    Chapter in Book

    • Becker, J., Backhaus, K., Borchert, M., Matzner, M., Plenter, F., Benthaus, S., Betzing, J. H., Chasin, F., von Hoffen, M., Löchte, M., Pütz, S., Todenhöfer, L., & Weiße, A. (2017). Entwicklung einer Peer-to-Peer Sharingplattform für das Laden von Elektrofahrzeugen. In Ganz, W., Kampker, A., & Satzger, G. (Eds.), Dienstleistungen als Erfolgsfaktor für Elektromobilität. Ergebnisse aus dem Förderschwerpunkt “Dienstleistungsinnovationen für Elektromobilität” (pp. 62–69). Stuttgart: Fraunhofer Verlag.
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    • Becker, J., Monhof, M., Beverungen, D., Bräuer, S., Klör, B., & Plenter, F. (2017). End-of-Life Solutions für eCar-Batterien — Entwicklung hybrider Leistungsbündel und Informationssysteme zur Entscheidungsunterstützung (EOL-IS). In Ganz, W., Kampker, A., & Satzger, G. (Eds.), Dienstleistungen als Erfolgsfaktor für Elektromobilität. Ergebnisse aus dem Förderschwerpunkt “Dienstleistungsinnovationen für Elektromobilität” (pp. 24–29). Stuttgart: Fraunhofer Verlag.
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  • 2016

    Article in Journal

    • Breuker, D., Matzner, M., Delfmann, P., & Becker, J. (2016). Comprehensible Predictive Models for Business Processes. MIS Quarterly40(4), 1009–1034.
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    Conference Proceedings

    • Bräuer, S. (2016). They Not Only Live Once — Towards Product-Service Systems for Repurposed Electric Vehicle Batteries. In Nissen, V., Stelzer, D., Straßburger, S., & Fischer, D. (Eds.), Multikonferenz Wirtschaftsinformatik (MKWI) 2016 (pp. 1299–1310). Ilmenau: Universitätsverlag Ilmenau.
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    • Bräuer, S., & Klör, B. (2016). Ein Framework zur Beschreibung von Aufgaben, rechtlichen Herausforderungen und IT-basierten Lösungen für die Nachnutzung von Traktionsbatterien. In Proceedings of the Internationales Rechtsinformatik Symposion (IRIS 2016), Salzburg, Austria, 553–562.
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    • Bräuer, S., Monhof, M., Klör, B., Plenter, F., Siemen, C., & Beverungen, D. (2016). Residential Energy Storage from Repurposed Electric Vehicle Batteries — Market Overview and Development of a Service-Centered Business Model. In Proceedings of the 18th IEEE Conference on Business Informatics (CBI 2016), Paris, France.
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    • Chasin, F. (2016). Business Analysis of Digital Discourse for New Service Development: A Theoretical Perspective and a Method for Uncovering the Structure of Social Representations for Improved Service Development. In Proceedings of the 49th Annual Hawaii International Conference on System Sciences, Kauai, Hawaii, USA, 1567–1576.
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    • Klör, B. (2016). Understanding the Role of Decision Support Systems in Green IS Research: Literature Review and Research Agenda. In Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan.
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    • Klör, B., Chasin, F., & Becker, J. (2016). Integrating a Method for Achieving Activity-Oriented Sustainability into the Design Science Research Methodology. In Proceedings of the Twenty-Second Americas Conference on Information Systems (AMCIS 2016), San Diego, USA.
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    • Matzner, M., Chasin, F., von Hoffen, M., Plenter, F., & Becker, J. (2016). Designing a Peer-to-Peer Sharing Service as Fuel for the Development of the Electric Vehicle Charging Infrastructure. In Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, USA, 1587–1595.
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    • von Hoffen, M. (2016). Enrichment and Context-based Analytics of Electric Vehicle Charging Transaction Data. In Proceedings of the 6th International Electric Drives Production Conference (EDPC 2016), Nürnberg, Deutschland, 94–100.
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    • von Hoffen, M. (2016). Towards an Information System for Evidence-based Analysis of Charging Behavior, Charging Demand, and Battery Degradation of Electric Vehicles. In Proceedings of the 18th IEEE Conference on Business Informatics (CBI 2016), Paris, Frankreich, 182–190.
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  • 2015

    Conference Proceedings

    • Chasin, F., Matzner, M., Löchte, M., Wiget, V., & Becker, J. (2015). The Law: The Boon and Bane of IT-enabled Peer-to-Peer Sharing and Collaborative Consumption Services. In Proceedings of the 12th International Conference on Wirtschaftsinformatik (WI 2015), Osnabrück, 332–347.
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    • Chasin, F., & Scholta, H. (2015). Taking Peer-to-Peer Sharing and Collaborative Consumption onto the Next Level — New Opportunities and Challenges for E-Government. In Proceedings of the European Conference on Information Systems (ECIS 2015), Münster, Germany.
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    • Matzner, M., Chasin, F., & Todenhöfer, L. (2015). To Share or Not to Share: Towards Understanding the Antecedents of Participation in IT-Enabled Sharing Services. In Proceedings of the European Conference on Information Systems (ECIS 2015), Münster, Germany.
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    • Matzner, M., von Hoffen, M., Heide, T., Plenter, F., & Chasin, F. (2015). A Method for Measuring User Preferences in Information Systems Design Choices. In Proceedings of the European Conference on Information Systems (ECIS 2015), Münster, Germany.
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    • von Hoffen, M., Matzner, M., & Chasin, F. (2015). Designing an Ontology-based Web Directory for the Discovery of Sharing and Collaborative Consumption Platforms. In Proceedings of the 17th IEEE Conference on Business Informatics (CBI 2015), Lissabon, Portugal, 108–115.
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    Chapter in Book

    • Matzner, M., von Hoffen, M., Heide, T., Löchte, M., Plenter, F., Benthaus, S., Fronc, S., Chasin, F., Wiget, V., Todenhöfer, L., Backhaus, K., Becker, J., & Borchert, M. (2015). Crowdsourcing-Ladedienste durch Kleinanbieter als innovatives Geschäftsmodell (CrowdStrom). In Beverungen, D., Fabry, C., Ganz, W., Matzner, M., & Satzger, G. (Eds.), Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen (pp. 129–142). Stuttgart: Fraunhofer-Verlag.
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    ​Collection

    • Beverungen, D., Fabry, C., Ganz, W., Matzner, M., & Satzger, G. (Eds.) (2015). Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen. Stuttgart: Fraunhofer-Verlag.
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    Report

    • Matzner, M., Plenter, F., Benthaus, S., Todenhöfer, L., Fronc, S., Wiget, V., Löchte, M., Chasin, F., von Hoffen, M., Backhaus, K., Becker, J., & Borchert, M. (2015). Das CrowdStrom-Geschäftsmodell. In Becker, J., Hellingrath, B., Klein, S., Kuchen, H., Müller-Funk, U., Trautmann, H., & Vossen, G. (Eds.), Arbeitsberichte des Instituts für Wirtschaftsinformatik: Vol. 137. Münster: Institut für Wirtschaftsinformatik.
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  • 2014

    Article in Journal

    • Becker, J., Beverungen, D., Knackstedt, R., Rauer, H. P., & Sigge, D. (2014). On the Ontological Expressiveness of Conceptual Modeling Grammars for Service Productivity Management. Information Systems and e-Business Management12(3), 337–365.
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    Conference Proceedings

    •  Chasin, F. (2014). Sustainability: Are We All Talking About the Same Thing. State-of-the-Art and Proposals for an Integrative Definition of Sustainability in Information Systems. In Proceedings of the ICT for Sustainability, Stockholm, Sweden, 342–351.
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    • Klör, B., Bräuer, S., Beverungen, D., & Matzner, M. (2014). IT-basierte Dienstleistungen für die Elektromobilität — Konzeptioneller Rahmen und Literaturanalyse. In Proceedings of the Multikonferenz Wirtschaftsinformatik 2014 (MKWI 2014), Paderborn, 2047–2066.
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    • Matzner, M., & Scholta, H. (2014). Process Mining Approaches to Detect Organizational Properties in Cyber-Physical Systems. In Proceedings of the European Conference on Information Systems (ECIS 2014), Tel Aviv, Israel.
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    • Rauer, H. P. (2014). Measuring Service Productivity: The Case of a German Mobile Service Provider. In Proceedings of the 47th Hawaii International Conference on System Sciences (HICSS) 2014, Waikoloa, Big Island, Paper 390.
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    Chapter in Book

    • Backhaus, K., Becker, J., Beverungen, D., Breuker, D., Bröker, O., Brüne, P. A., Dietrich, H.-A., Knackstedt, R., Rauer, H. P., Reichle, F., & Wilken, R. (2014). Effizienzmessung industrieller Dienstleistungen mittels Data Envelopment Analysis (ServDEA). In Möller, K., & Schultze, W. (Eds.), Produktivität von Dienstleistungen (pp. 53–133). Springer Fachmedien Wiesbaden.
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  • 2013

    Article in Journal

    • Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., & Rauer, H. P. (2013). Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector. International Journal of Services and Operations Management16(3), 407–425.
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