ECIS 2014

European Conference on Information Systems (ECIS) 2014

Track on Service Innovation, Engineering, and Management

The European Conference on Information Systems (ECIS) will be hosted at Tel Aviv, Israel, from 9th to 11th June 2014 under the headwort of “Digital Work, Digital Life”:

We have entered an era where physical reality is increasingly entangled with digital representations. Even though we sit in a face-to-face meeting or classroom, we are checking our mobiles for texts, emails and Facebook posts, thus remaining in constant contact with distant others. Big data analytics is both helping us gain insight into our increasingly complex reality, but it is also constructing our world and our lives. And RFID and mobile technologies are creating “the Internet of things,” where inanimate objects now communicate with each another.
More information is available at:

The ERCIS Service Science Competence Center is involved at ECIS by co-hosting the track on “Service Innovation, Engineering, and Management” (, for which Daniel Beverungen serves as a track chair.

Description of the track:

An increasing number of activities of public and private organizations are engineered and managed as services, often creating innovations for economic growth and social welfare. This development is mirrored in the domain of information systems (IS), and becomes evident in the use of services as the organizing logic for providing IS, in the use of services as an architectural paradigm (SOA), and in the design of Cloud/Internet-based services for information, processes, applications, and IT-infrastructures. Moreover, the increasing amalgamation of information and communication technology (ICT)-enabled corporate and consumer services offer substantial opportunities for service innovation. Examples for augmenting the physical world with services include Near Frequency Communication (NFC)-enabled frequent flyer cards at Air New Zealand that facilitate check-in and identity verification, mobile ticketing for public transportation services, apps for music festival participants to interact, or tablet-based services for ordering food and drinks at a casino or restaurant. Often, the focal points are the infusion of ICT into services and transferring service-dominant logic thinking into ICT development and use.

The IS discipline needs to advance research on phenomena related to IS as a service and IS-based services. Researchers and practitioners alike suffer from a lack of theory-rooted knowledge for engineering and managing services as well as leveraging IS for service innovation. At the same time, the advent and success of the service paradigm challenges previously established concepts in the IS discipline, such as the separation between corporate IS and consumer IS, or internal IS and external services. Service-focused research in IS thus needs to create and refine concepts, models, methods, and systems to reflect these developments.